Due to reduced capacity caused by COVID-19, your order may be delayed. Currently, the estimated processing time is 7-14 days.

  • Processing time is separate from shipping time.
  • Orders are processed Monday- Friday (excluding holidays). Processing time requires 7-10 days.
  • Shipping timelines do not apply to orders shipped to APO/FPO addresses.
  • All shipping times are an estimation and cannot be guaranteed.




USPS First Class Mail Or FedEx

5 - 7 business days

Calculated at checkout based on order size

Standard - International 

7 - 14 business days 

Calculated at checkout based on order size


***Domestic orders placed by December 16th will ship for expected delivery by  December 25th. We are unable to guarantee holiday delivery for orders placed after December 16th. ***

***International orders placed by December 5th will ship for expected delivery by December 25th. We are unable to guarantee holiday delivery for international orders due to issues that may arise due to COVID-19 or customs issues.***

Shipping Policy

We currently ship to:   

Australia, Canada, Denmark, Germany, Norway, Spain, Sweden, United Kingdom, United States, and United States Minor Outlying Islands, 


Shipping fees are non-refundable. For items returned to Shop Loren Gray  due to an undeliverable address or issues with Customs, refunds will be issued for the net price of your item(s) minus the shipping charge. 


Shop Loren Gray  does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number. 


International Shipping: Shop Loren Gray is not responsible for the payment of customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge you will pay any customs and VAT fees that may occur.